Terms and Conditions

01 Introduction & Eligibility

This Terms and Conditions These terms apply to the use of the vb11 platform (https://vb11.pro) and all its services. By accessing the platform, creating an account, or playing any game, you Terms and Conditions will be considered as full acceptance.

Vb11 reserves the right to change, amend, or update these Terms & Conditions at any time. Continued use of the platform after any changes are made will be considered automatic acceptance of the updated terms. We recommend visiting this page regularly.

02 Eligibility & Registration

The following conditions must be met to create an account and play on vb11:

• You must be at least 18 years is required.
• You are not a resident of any country or territory where online gaming is completely prohibited.
• All information provided at the time of registration is true, accurate, and up to date.
• You are creating an account for yourself as an individual, not on behalf of any third party.
• You do not have an existing vb11 account and your account has never previously been closed.

Vb11 reserves the right to verify any account. A national ID card, passport, or other government-issued documents may be requested for verification. Failure to provide the required documents may result in temporary suspension or permanent closure of the account.

03 Account Management

Each user Only one create an account. Attempting to open multiple accounts using the same person, device, IP address, or payment method will be treated as fraud, and all accounts will be closed with all balances forfeited.

Keep your account login details strictly confidential. If you notice any unauthorised access or suspicious activity on your account, contact our support team immediately. vb11 is not liable for any loss resulting from third-party access to your account.

• Accounts cannot be transferred to another person.
• Playing using another person's account is strictly prohibited.
• Providing false information or altering details on your account is strictly prohibited.
• To close your account, please contact the support team.

04 Deposit & Withdrawal Policy

Deposits on vb11 can be made via Mobile Banking, Nagad, and Rocket. The minimum deposit amount is BDT 100. All deposits are processed in Bangladesh Taka (BDT).

Please keep the following in mind when making a withdrawal:

• Withdrawals can only be made to your own verified payment method.
• Minimum Withdrawal Amount BDT 500।
• Withdrawals are typically processed within 15 minutes and no longer than 24 hours.
• Withdrawals may be delayed if account verification has not been completed.
• In the case of suspicious transactions, vb11 reserves the right to place a hold on withdrawals and conduct an investigation.

05 Bonuses & Promotional Offers

Vb11 offers a variety of bonuses and promotional offers. These offers are subject to specific Terms and Conditions Terms and conditions apply. Please read the relevant terms carefully before claiming any bonus.

• Welcome Bonus: A 100% bonus is available on your first deposit. Specific wagering requirements must be met before the bonus can be withdrawn.
• Cashback: The weekly cashback offer applies to selected game categories only.
• Referral Bonus: Referring a friend earns you a bonus, but the referred person must be active with a verified account.
• Any attempt to abuse bonuses using multiple accounts or bots will result in all bonuses and associated winnings being cancelled.
• Vb11 reserves the right to modify, limit, or cancel any bonus offer at any time.

06 Gaming Rules

All game outcomes on vb11 are determined by RNG (Random Number Generator) technology, certified by internationally recognised auditing bodies. Every game result is entirely random and cannot be predetermined in any way.

• Cheating of any kind, including the use of bots or software assistance during gameplay, is strictly prohibited.
• Winnings obtained by violating game rules will be considered void.
• If a technical error causes the outcome of a game to be uncertain, vb11 reserves the right to void that round and refund the wager.
• Vb11 reserves the right to void any bet placed when clearly incorrect odds or payouts are displayed in a game.

07 Responsible Gaming

Vb11 is strongly committed to responsible gaming. The well-being and peace of mind of our users are our top priority. Gaming is a form of entertainment and should never be treated as a source of income.

The following responsible gaming features are available on vb11:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a time limit for continuous gaming sessions.
• Cooling-Off Period: Temporarily suspend your account for a set period of time.
• Self-Exclusion: Option to permanently close your account for the long term.
• Reality Check: Regularly review your gaming time and spending activity.

For more details, please visit our Responsible Gaming Visit the page.

08 Anti-Money Laundering Policy

Vb11 follows international standards for the prevention of money laundering and terrorist financing. We adhere to KYC (Know Your Customer) procedures and are obligated to take necessary action on any suspicious transactions.

• Identity verification is mandatory before processing large withdrawals.
• Accounts may be temporarily suspended in the event of unusual or suspicious transactions.
• Failure to cooperate with required investigations will result in permanent account closure.

09 Privacy & Data Protection

Protecting your personal data is extremely important to us. vb11 uses 256-bit SSL encryption to keep all information secure. Your personal data is never sold or transferred to third parties.

To learn more about how we protect your data, please visit our Privacy Policy Read.

10 Account Closure & Restrictions

Vb11 reserves the right to close or suspend any account without prior notice under any of the following circumstances:

• Providing false or inaccurate information.
• Creating or operating multiple accounts.
• Attempting bonus abuse or fraud.
• Use of bots, scripts, or automation software.
• Engaging in abusive behaviour towards other users or staff.
• Due to legal or regulatory requirements.

11 Limitation of Liability

Vb11 accepts no liability in the following circumstances:

• Game losses caused by internet connection issues.
• Losses caused by third-party software or hardware failures.
• Losses resulting from transactions made through unauthorised payment methods.
• Account security breaches resulting from the user's own negligence.
• Service disruptions caused by force majeure events such as natural disasters, war, or government restrictions.

12 Contact & Complaints

If you have any issues or complaints, please contact our 24/7 support team. We are always ready to resolve your concerns quickly and effectively.

• Live Chat: Use the platform's live chat option — it's the fastest way to get help.
• Email: [email protected] — We typically respond within 24 hours.

For more information, visit our FAQ Page View.