Last Updated: January 2026
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Privacy Policy

Protecting your personal information is our top priority at vb11. This Privacy Policy clearly explains what data we collect, how it is used, and how it is kept secure.

We How We protect your data

A quick overview of the key pillars of vb11's Privacy Policy.

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SSL Encryption

All your data is protected with 256-bit SSL encryption . Your information is transferred using bank-grade security technology, making it completely unreadable to any third party.

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Never Sold to Third Parties

Vb11 never sells or rents your personal information to third parties. Your data is used solely to improve our services.

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Transparent Data Use

We always clearly state the purpose for which your data is being used. No data is collected for any hidden purpose.

Your consent first

No marketing communications are sent without your explicit consent. You can unsubscribe at any time.

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Data Retention Limits

No data is stored beyond what is necessary. Personal data is deleted within a set period after account closure.

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Your rights are protected

You have the right to access, correct, and delete your data. Simply contact our support team to get the process started.

01 Introduction

Vb11 (https://vb11.pro) your Privacy fully aware of and responsible for. This Privacy Policy Explains what information we collect, how we use it, and how we keep it safe when you visit our platform, create an account, or use any of our services.

By using this page, you agree to this Privacy Policy. We may update this policy at any time — the revision date will always be shown at the top of the page. We recommend checking back regularly.

Our commitment: vb11 treats your personal information with the utmost care. Your data is never sold to any third party.

02 What information we collect

The following types of information are collected to improve your experience on vb11 and to keep our services running properly:

Data Type Example Purpose of Collection
Identity Information Name, date of birth, gender Account verification & age confirmation
Contact Information Email, phone number Account security & communication
Financial information Mobile wallet number, transaction history Payment Processing & AML Compliance
Technical Information IP address, device type, browser Security & Fraud Prevention
Usage Information Game history, session duration, click patterns Service Improvement & Personalisation

We only collect information that is necessary to provide our services properly. No unnecessary data is collected.

03 Data Collection Methods

Vb11 collects your information in several ways:

  • Directly from you: Information you provide directly during registration, identity verification, or when contacting support.
  • Automatically: When you browse our site, certain information is automatically collected through cookies, log files, and tracking technologies.
  • Via Third Parties: Transaction confirmation data from payment providers (Mobile Banking, Nagad, Rocket) and verification data from identity verification agencies.

About Cookies: We use essential cookies (to maintain login sessions), functional cookies (to remember your preferences), and analytics cookies (to improve the site). Marketing cookies are only activated with your consent.

04 Purpose of Data Use

The information we collect about you is used for the following purposes:

  • Account management: Verifying registration, confirming logins, and securing your account.
  • Payment Processing: Processing deposits and withdrawals securely.
  • Legal compliance: Compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations.
  • Customer Service: Promptly resolving your questions and complaints.
  • Service Improvement: Analysing user behaviour to enhance and personalise the gaming experience.
  • Security: Detecting and preventing fraud, hacking, and multiple accounts.
  • Marketing Communications: Promotional offers and updates are sent only with your consent.

We never use your information beyond the purposes stated above. If we ever need to use it for a new purpose, you will be informed in advance.

05 Data Sharing Policy

Vb11 will never share your personal information with third parties Never Sold. However, limited information may be shared in specific circumstances:

  • Payment Providers: Payment gateways such as Mobile Banking, Nagad, and Rocket receive the necessary information to process transactions.
  • Identity Verification Agency: Approved third-party providers may be used to verify your identity during the KYC process.
  • Legal authorities: Where required by a court order or legal obligation, relevant information may need to be shared with the appropriate authorities.
  • Business Transfer: In the event of a major business change at vb11, a new operating party may have access to your data, but will be required to comply with this Privacy Policy.

Important: Your information is not shared for any purpose beyond those listed above. All partners are required to adhere to strict confidentiality agreements.

06 Data Protection Measures

Vb11 uses multiple layers of security to protect your information:

  • 256-bit SSL/TLS Encryption: All data transmitted on the site is protected with high-grade encryption.
  • Firewall & Intrusion Detection: Advanced firewalls are active to prevent unauthorized access.
  • Access controls: Only authorised staff can access your information, and all access is logged.
  • Regular Security Testing: Third-party security experts conduct regular system audits.
  • Data Backup: Our encrypted backup system ensures there is no risk of data loss.

Please note that no system can guarantee 100% security over the internet. It is your responsibility to keep your password strong and confidential.

07 Data Retention Period

How long your data is retained depends on the type of information and applicable legal requirements:

  • Account information: For the duration of account activity and up to 5 years after closure, as required by law.
  • Financial transaction records: Retained for up to 7 years in accordance with Bangladesh financial regulations.
  • Support Conversations: Retained for a maximum of 2 years.
  • Cookie Data: Session cookies are cleared when the browser is closed; persistent cookies last up to 1 year.

Once the retention period expires, data is securely and permanently deleted or anonymised.

08 Your rights

As a vb11 user, you have the following rights regarding your personal information:

Your Right

Your rights over the personal information you hold as a vb11 user.

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Right to Access Data

You may request to see what information we hold about you. Our support team will provide full details within 30 days.

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Right to Rectification

If any of your information is inaccurate or incomplete, you may request a correction. Updates are typically processed within 7 business days.

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Right to Erasure

You may request deletion of your personal data under certain circumstances, though data required for legal compliance may need to be retained.

Right to Object to Processing

You may object to your data being used for marketing purposes and can unsubscribe from marketing emails at any time.

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Right to Data Portability

You may request an export of your data in a standard format, making it easy to transfer to another service.

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Right to Withdraw Consent

You may withdraw any previously given consent at any time. This will not affect the validity of any processing carried out before the withdrawal.

To exercise your rights: To exercise any of the rights listed above, please contact our support team. We will respond as quickly as possible, within a maximum of 30 days.

09 Children's Privacy

Vb11 is an adult gaming platform intended only for 18 years of age or older For adults only. We do not knowingly collect personal data from minors.

Age verification is mandatory at registration. If we discover that data from a minor has been collected, it will be deleted immediately and the account will be closed.

For parents: If your child has accidentally registered on this platform, please notify our support team immediately.

10 Policy Updates

Vb11 may update this Privacy Policy may update. For any significant changes, we will:

  • We will display the date of the latest update at the top of this page.
  • We will send full details of any changes to your registered email address.
  • We will display a notification when you log in to the platform.

Continued use of the platform after any changes constitutes acceptance of the updated Privacy Policy.

11 Contact & Complaints

This Privacy Policy If you have any questions, concerns, or wish to exercise your rights, please contact our support team:

  • Email: [email protected] (plain text, not clickable)
  • Live Chat: Log in to the platform to access live chat support directly.
  • Response Time: Initial response within 72 hours; full resolution within 30 days for complex matters.

We believe most issues can be resolved through direct communication. Our team is always here for you.

General FAQ

Frequently asked questions about our Privacy Policy.

No, vb11 never sells your personal data to third parties. Your information is used solely to provide services, ensure security, and meet legal obligations.

Yes, you can request to view the information we hold about you at any time. Email our support team and the details will be provided within 30 days.

After account closure, personal data is retained for up to 5 years as required by law. Financial transaction records must be kept for 7 years under Bangladeshi law. All data is permanently deleted after that period.

Yes, we use essential cookies (to maintain login sessions), functional cookies (to remember your preferences), and analytics cookies. Marketing cookies are only activated with your consent. You can manage cookie settings through your browser.

Yes, you can unsubscribe from marketing emails at any time. Every marketing email includes an unsubscribe link, or you can contact our support team directly. Please note that essential account-related emails cannot be turned off.

Play Safe, Join vb11

Register with vb11 today and enjoy the best gaming experience — your data is fully protected.

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